Our customer services
Customer Services
For critical products like Gears and gear shifting systems, Customer oriented services are of paramount importance because these products are so critical for a machine or vehicle performance that a constant information flow between Supplier and Customer must be mantained at all times.
Customer service and support is the never ending activity that a capable Supplier must always be able to perform; at Cattini, the typical family background results in a continous pressure to achieve excellence that characterizes every single step in the business relationship.
Read MoreLess
Under the Customer centric approach – One voice and One face – the Account manager is responsible to co-ordinate all activities related to the business relationship and to ensure that the Customer’s Total Procurement Experience (TPE) with Cattini remains always at a high level.
The Account manager is prepared to manage both strategical, technical and logistic tasks and is capable to work on a agile working basis, mixing traditional professional practises with innovative approaches to reach for the highest efficency and effectiveness.
The Technical and Engineering department provides adequate technical support, analysis, feedback to Customers to identify the best solutions to achieve the given targets, both technical and economical. The Technical department has identified many good practises for design and development of gears and can provide the correct solution even considering the variable of the volumes to be produced.
The Production Logistic team is peerless capable of interfacing with the Customer to learn the requirement curve of each product and to analyse in advance the trends for each segment of business of our Organization. It provides fast and accurate delivery information and co-ordinates all production departments to achieve the targeted delivery date. It is capable to analyze and handle all major EDI standards. Thanks to this team, Cattini achieved and mantained Partner-level performance with all its major Customers in every segment of business it serves.
Manufacturing engineering
The journey to excellence begins here: upon receiving of Customer’s data and specifications, our Manufacturing engineering dept. details all instructions, fixtures, tools and every other production related material to ensure that the finished product will be compliant to the Customer’s expectations.
The team, co-ordinated by an experienced engineer, develops all solutions needed for each project and hand them over to Procurement and Production to enable a trouble-free start of production.
PFMEA, APQP, PPAP and other advanced methodologies are implemented to prevent all kind of non conformances while quality control characteristics are detailed too, to assure continous compliance to Customer’s specifications.
Logistics
Advanced Logistic skills are available to help Customers manage seamlessly and effortlessly their specific requirements.
Cattini & Figlio has the capability to work together with all major captive and independent logistic organisations to arrange reliable deliveries of their Products anywhere, anytime.
Company’s on time record is second to none in the industry.
Information technology
Cattini can offer a Best-in-class IT infrastructure, based on IBM Power 9® mainframe, wmware ®, hi reliability fibre, hi reliability Fortinet® double firewall, disaster recovery architecture.
We can use every standard protocol for data interchange available in the industry.
